Customer service is the essence of a company’s success. It is the way to win the competition, as recent Gartner Research says that 89% of companies are now expected to compete mostly on Customer Service. If you have a great customer service, your customers will be happy and they will mostly make a repeat purchase and become loyal.
To help you achieve good customer service, here are 7 skills that you need to have!
- Be Responsive
Our customers need a fast service. This means you need to get back to them as soon as possible, even if you don’t have the full answer yet. Always respond to customer queries within the same day to show them that you are truly responsive.
- Be Patient
Being patient is a skill that needs to be possessed by a good sales person. It is important for you to be patient when dealing with any customer queries and when you are providing customer service. Imagine the stress that you have to deal if you are dealing with frustrated or angry customers. That’s why it is crucial that you are patient so that you can resolve any problems quickly.
- Be a Good Listener
When you are offering your expertise to solve an issue, make sure that you don’t spend more time talking than listening. A good customer service is never about forcing things to your customers. Instead, you need to be a good listener to whatever they have to say, including their complaints. Only by being a good listener can you provide solutions and excellent customer service.
- Try to Build Trust
Never give out false promises to your customers. Instead, try to build a trustworthy relationship by working sincerely and passionately. This way, you will be able to gain the trust and loyalty of your customers.
- Be Accommodating
Sometimes, your customers will ask you things that you may not be able to fulfil. When it happens, it is important for you to still be accommodating. This means you need to try your best to find other ways to satisfy your customers and still win their business.
- Have a Good Knowledge of What You Are Selling
As a customer service, you need to have a good knowledge of your products or services. Being a customer service means you are the first point of contact that your customers meet when they are contacting your company. Therefore, you need to have a full knowledge of the products or services that you are selling.
- Be Positive
A good customer service needs to be able to keep a positive attitude at all times. Even if you are facing the anger or frustration of your customers, you need to stay put and maintain a positive attitude. This skill also applies when you are talking to your customers. Being positive can also mean to use positive words instead of negative ones. For example, rather than saying you can’t do a certain thing, why don’t you say that you are maximizing every effort to make it happen?
Now, I want to hear your thoughts! What are the skills that you think you need to have in order to be a good customer service representative? Which of those skills do you think you still need to learn? Let’s discuss in the comments below.
Source: New feed